Ordering and payment help

What payment types do you accept?

• Credit cards: Visa, Mastercard, American Express and Discover (no account needed)
• PayPal, Apple Pay and Amazon Pay
• Purchase orders from schools and organizations (see below)
• Check or money order (contact us first)

Do you accept purchase orders?

Yes. Schools and established U.S. organizations can pay by purchase order.

Paying by card? Just check out, no account needed. To use a purchase order, you'll need an account with us first. Your account adds the Draft Order option at checkout, which gives you a PDF quote to build your PO from.

1. Set up your teacher account

Use our teacher account form. No documents required.

2. Get your quote

Build your cart and choose Draft Order at checkout. Your confirmation email includes a downloadable PDF quote you can hand to your office.

3. Have your PO issued

Whoever handles purchase orders at your school fills out your form based on the quote. It should be on official letterhead and signed by an authorized representative.

4. Email it to us

Send the PO to schools@chesshouse.live. Approval usually takes 1 to 2 business days, and your accounts payable office receives the invoice when the order ships.

How can I get a quote?

Ordering for a school or with a purchase order? Follow the purchase order steps instead.

1. Create an account if you don't have one yet.
2. Email or chat with us to request quote approval.
3. Once approved, sign in and create your quote. We'll review it and follow up.

When will my order ship?

Paid orders for in-stock items usually ship the same or next business day (Monday to Friday) from our warehouse in Canton, South Dakota.

If something holds your order up, we'll contact you right away to explain and ask how you'd like to proceed. The most common reasons:

• An item is out of stock or on pre-order
• The shipping address or contact information needs a fix
• Items come from more than one source and need to be combined before shipping (most common on international orders)

For delivery times and rates, see Shipping in the USA or International shipping.

Do I pay sales tax?

U.S. orders: Orders shipped to several states, including South Dakota and Washington, are charged sales tax. Any tax due appears at checkout before you pay. Tax-exempt schools and organizations can provide their exemption certificate by contacting us.

International orders: We don't charge U.S. sales tax. Your country may charge import taxes and duties when the package arrives. Learn more in Do I have to pay taxes and duties?

How do I use a coupon?

Enter your code at checkout in the "Gift card or discount code" field. Newsletter subscribers receive occasional coupons and discounts.

How do I buy or redeem a gift card?

To buy: Go to the digital gift card page, choose an amount and enter the recipient's email address. Once your order is complete, they'll receive an email with their gift code.

To redeem: Enter the code at checkout in the "Gift card or discount code" field, the same place as a coupon. Any unused balance stays on the card for future orders.

Can I be notified when an item is back in stock?

Yes. On the product page, click Email me when available, enter your email address and confirm. We'll send one email when the item is back and won't use your address for anything else.

Once in a while, a product is discontinued. If enough people ask for it, we'll look at bringing it back.